FAQs
1. Is Scented by Jota LLC a legitimate business, and why are our prices so affordable?
Absolutely, Scented by Jota LLC is a legitimate business. We operate on slim profit margins to make niche perfumery accessible to everyone. Check out our media page to see our fragrance reviews on YouTube. Don't forget to follow us on Facebook and Instagram, and subscribe to our newsletter for exclusive offers.
2. What are our shipping times?
We dispatch all in-stock items within 3-4 business days. Pre-order items are shipped on the specific date indicated for each item. If your order contains both in-stock and pre-order items, we recommend placing two separate orders to receive the in-stock items first. By default, orders with pre-order items are shipped once all items are available.
3. Do we offer coupons and discounts, or free shipping?
We rarely offer coupons or discounts, and we do not provide free shipping on our website. Unlike other stores, we believe in transparent pricing where discounts and shipping charges are always factored into the prices you see. We don't apply flat discounts to artificially show discounted items. At Scented by Jota LLC, we strive to offer great deals every day of the year. If there is an active coupon, it will be listed for everyone in the coupons tab or sent via our newsletter. If no coupons are listed or sent, there are currently none available.
4. Do we offer wholesale prices?
No, we do not offer wholesale prices. Our business operates on extremely thin profit margins, and the best way to purchase from us is through our website. Many of the perfumes we sell are limited production, featuring carefully selected bottles, and some are even numbered editions. As our items are not mass-produced, the concept of wholesale does not apply to most of our products.
5. What is our return policy?
As a small business, we have a limited return policy. We do not accept returns unless it is due to our mistake, such as shipping the wrong product. In case of our error, we cover the full return shipping cost and provide a replacement item or a full refund. However, we do not accept returns for buyer's remorse under any circumstances. In exceptional situations, returns may be considered, but the item must be in its original packaging and will be subject to a 10% restocking fee. We charge this fee as we do not receive a refund for the PayPal fee, shipping charges, packing, and labor.
6. How can I contact customer care?
We are a small operation, and you can reach our customer care team through the "Contact Us" section on our website. Please understand that we are currently experiencing a shortage of staff, so we appreciate your patience and understanding.
7. I don't have access to PayPal or find the conversion rates high. Can I pay via a wire transfer service?
We prefer PayPal or electronic payment methods such as credit cards. However, we do provide a wire transfer option for our long-standing clientele who have historically used this method. Please contact our customer care team, and we will do our best to accommodate your needs.
8. Can you undervalue an item on my customs invoice?
We receive this request frequently, but unfortunately, we cannot undervalue or declare items as gifts. We include a copy of the invoice with all international shipments, and any customs duty or fees are the responsibility of the buyer.
The Company
Welcome to Scented by Jota !
Founded by a passionate couple who absolutely love scents, Scented by Jota is a small business that takes great pride in bringing you the finest fragrances. Our journey started with a shared fascination for the captivating power of scents and a deep appreciation for the art of perfumery. It is this love and passion that drives us to curate an exquisite collection of fragrances, carefully selected to enchant even the most discerning customers.
Our Formula
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Vision
At Scented by Jota, our vision is to create a world where captivating scents weave together to form a tapestry of beauty and self-expression. We aspire to be the guiding light on this fragrant journey, making the extraordinary power of perfume accessible to all. Our goal is to empower individuals to embrace and celebrate their unique essence through the art of fragrance.
As we embark on this vision, we have exciting plans for expansion. In the near future, we envision opening our store front in the picturesque state of New Hampshire, where customers can immerse themselves in a sensory haven of exquisite scents. But our ambitions don't stop there. We aim to expand our reach to key areas of Massachusetts, bringing the enchantment of Scented by Jota to even more fragrance enthusiasts.
Beyond the borders of the United States, we dream of spreading our passion for fragrances to the vibrant cities of Bogota and Medellin, Colombia. These culturally rich and diverse locations hold a special place in our hearts, and we believe they are perfect destinations to share the captivating world of scents we have curated.
Through our dedication to quality, authenticity, and a personalized customer experience, we aim to redefine the way people engage with fragrances. We want to inspire individuals to explore and embrace the power of scent, to create unforgettable memories, and to express their unique identities with confidence and grace.
Join us on this fragrant odyssey as we continue to grow, innovate, and bring the enchanting world of scents to life. Together, let's embark on a journey of self-discovery, where every breath becomes a celebration of individuality and beauty.
With heartfelt passion and unwavering commitment,
The Scented by Jota Team -
Mission
At Scented by Jota, our mission is to curate an exceptional collection of perfumes that inspire and uplift. We take great pride in serving our customers with genuine and authentic products, ensuring that every fragrance we offer is nothing but the best in quality and uniqueness.
Through the magic of scents, we strive to create a personalized fragrance experience that empowers our customers to find their perfect scent. We understand that choosing a fragrance is a deeply personal and intimate process, and we are dedicated to guiding and supporting our customers throughout their olfactory journey.
Beyond just selling perfumes, we aim to cultivate a community of perfume enthusiasts who share our appreciation for the transformative power of scent. We believe that fragrances have the ability to evoke emotions, spark memories, and enhance everyday moments. By fostering this community, we create a space where individuals can connect, explore, and celebrate the art of perfumery.
In fulfilling our mission, we adhere to the highest standards of authenticity, quality, and customer satisfaction. We collaborate with renowned perfume houses and artisans who share our dedication to craftsmanship and excellence. Each fragrance in our collection is carefully selected for its alluring and exceptional qualities, ensuring that our customers experience the true magic of scents.
We are committed to continuous growth and improvement, constantly seeking out new and exciting fragrances to add to our collection. By staying at the forefront of fragrance trends and innovations, we aim to bring our customers the latest and most captivating offerings in the world of perfumery.
Join us on this fragrant journey as we strive to inspire, uplift, and create meaningful connections through the transformative power of scent. Together, let's explore the enchanting world of perfumes and discover the essence of individuality.
With passion and dedication,
The Scented by Jota Team -
Community
Sceted by Jota is more than just a perfume reseller; it's a vibrant community of fragrance aficionados. We bring together individuals who share a deep appreciation for the art of perfumery. Our community exchange stories, and discover the latest trends and timeless classics in the world of fragrance.
As a small business, we are dedicated to providing a personalized and exceptional experience to each and every one of our valued customers. We believe that scent is not just a fragrance, but a journey that evokes emotions, memories, and a sense of identity. That's why we strive to offer a carefully curated selection of scents that will transport you to places, ignite your senses, and enhance your daily moments.
We understand the importance of quality and luxury when it comes to fragrances. That's why we work closely with renowned perfume houses and artisans who share our commitment to craftsmanship and excellence. Each product in our collection is meticulously chosen, ensuring that it embodies the highest standards of quality and authenticity. We believe that every scent should be an exquisite masterpiece, capable of creating moments of pure bliss and self-expression.
At Scented by Jota, we also value community and connection. We are thrilled to be part of a vibrant community of fragrance enthusiasts who share our passion. Through our blog, social media channels, and events, we aim to foster a space where we can all come together to explore, learn, and celebrate the enchanting world of fragrances.
As a small business, your support means the world to us. When you choose Scented by Jota, you are not just purchasing a fragrance; you are supporting a dream, a labor of love, and a commitment to providing you with an exceptional olfactory experience.
Thank you for joining us on this scented journey. We can't wait to share the enchanting world of scents with you.
With love and passion,
The Scented by Jota Team